Processing & Shipping Times, Returns, Shipment Damages

Our current processing time is 2 to 3 days. Everything we sell is handmade to order. Once you place an order, your items will be worked on in the order they came in the queue. How long it takes to make them depends on how many orders are ahead of you. Once your item is ready to ship you will receive an email that it is processing and ready to ship. You should then get a tracking number by email. If you do not, please email Wendy at sweetiesswag@gmail.com

Shipping Times

We ship via USPS and have no control over their shipping times once your package leaves our location. Shipping tends to be 3 to 5 days depending on your location.

Custom Orders

Feel free to email Wendy at sweetiesswag@gmail.com with a custom order and we will do our best to accommodate you! ♡

Returns and Exchanges

We gladly accept returns and exchanges within 14 days of delivery. Ship items back to us in the brand new condition in which you receive within 30 days of delivery. Buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items cannot be returned:

  • Custom or personalized orders
  • Sale or Clearance items

Refunds

The original cost of the item is refundable if returned in brand new condition. The original shipping cost is not refundable.

Order Cancellations

We accept cancellations if your order has not shipped yet. But please email Wendy at sweetiesswag@gmail.com with any issues you may be having before shipment.

Shipment Damages

If your order arrives damaged from shipment, email Wendy at sweetiesswag@gmail.com. Please send photos of the damage in case we have to put in a claim with the post office.


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